Our technical support services are structured to take care of your in-warranty and out of warranty product support. All customer queries from the time your products are shipped through to the end of the product service life are professionally handled by trained experts.
The delivery could be direct to your customers or indirect whereby customer enquiries go via you.
Some of the benefits and services you will gain include:
Product support management including telephone & e-mail response
Creation and maintenance DRACAS/FRACAS programme
Creation and maintenance of Fault Management System (FMS)
Product performance monitoring
Maintenance of Product Approvals
Creation or Update of product literature like IOM manuals
Creation and maintenance of product Hazard Log
Our technical support services are categorised as Gold, Silver, and Bronze which can be selected based on your specific requirements. We can also offer a customised service where required.
For further information and to tell us more about your project get in touch